Indraprastha Gas Limited
Digital permit to work for safety-critical gas distribution.
Digital permit to work for safety-critical gas distribution operations
The IGL Safety Work Permit platform digitises the full permit to work cycle for Indraprastha Gas Limited, from creation and multi-level approval through hazard identification, compliance validation and audit-ready record keeping across all operational sites.
The engagement
Indraprastha Gas Limited (IGL)
Oil, Gas and Energy / City Gas Distribution
IGL Safety Work Permit — Digital EHS and Compliance System
End-to-end permit to work management covering digital permit creation, multi-level approvals, safety checklists, hazard identification, compliance validation, real-time tracking and audit trails
Deployed across IGL's operational sites covering Delhi and NCR gas distribution network
Design and development by Triazine Software. Part of the multi-year IGL partnership.
About the client — Indraprastha Gas Limited
Indraprastha Gas Limited operates gas distribution infrastructure across Delhi and the National Capital Region, with field operations involving maintenance work, pipeline repairs, station upgrades and new connection installations happening across thousands of sites. Every significant field activity in a gas distribution environment requires a work permit, with approvals from multiple safety and operations stakeholders before work can begin. Managing this process accurately, with complete traceability and zero gaps in the compliance record, is a non-negotiable operational requirement.
Zero gaps in the compliance record — a non-negotiable operational requirement.
The business challenge
Permit to work at CGD scale is a safety-critical governance problem.
Permit to work in a gas distribution environment is a safety-critical process. A permit that is issued incorrectly, approved by the wrong people, or whose conditions are not properly documented creates a real operational risk. At IGL's scale, with field activities happening across hundreds of sites simultaneously, managing permits through paper forms and manual approval chains creates the conditions for delays, gaps in compliance records and audit exposure.
The platform needed to digitise the full permit cycle without losing the structured multi-level governance that paper-based systems were designed to enforce. Every permit needed to go through defined approval steps with the right people, carry safety checklists and hazard identification requirements, generate a complete digital audit trail and be accessible to field teams and site supervisors in real time.
What Triazine Software built
The full permit cycle, digital with the governance intact.
Triazine Software built the IGL Safety Work Permit platform across web and mobile — structured multi-level approvals, safety assessment before sign-off, QR access on site and a complete audit trail with centralised oversight.
Digital permit creation with structured multi-level approval
Field teams and site engineers create permits digitally through the platform, specifying work type, location, scope, hazards identified and safety requirements. The permit then moves through a structured multi-level approval workflow with defined reviewers at each stage, automated notifications and real-time status visibility for all parties.
- Digital creation — work type, location, scope, hazards and safety requirements specified in-platform
- Defined reviewers — at every approval stage, with automated notifications
- Real-time status — visible to all parties throughout the approval chain
Safety assessment before approval, QR access on site
Safety checklists and hazard identification workflows are integrated into the permit creation process, ensuring that every permit captures the required safety assessment before approval can be granted. Compliance validation checks are built into the approval workflow, flagging incomplete or non-compliant permits before they reach the final approval stage. Approved permits are accessible to field teams through the mobile application, with QR code access to permit details on site.
- Safety assessment enforced — checklists and hazard identification completed before approval can be granted
- Compliance validation — incomplete or non-compliant permits flagged before final approval
- QR access on site — field teams open permit details from a scan, on the spot
A complete audit trail and centralised oversight
Every permit action, from creation through each approval step to closure, is logged with timestamp and user identity, creating a complete audit trail that supports both internal governance and regulatory compliance requirements. Centralised dashboards give safety managers and site supervisors visibility into all active, pending and closed permits across operational areas.
- Everything logged — timestamp and user identity on every action, creation to closure
- Governance and regulatory — one audit trail serving both internal and external requirements
- Centralised dashboards — active, pending and closed permits across all operational areas
Business outcomes
Full permit lifecycle. Multi-level approvals. Audit-ready.
Capability outcomes from the IGL Safety Work Permit platform — verified programme capabilities, not invented counts.
Permit Lifecycle — every permit created, approved and closed digitally
Approvals — automated routing with real-time notifications
Status — all active permits visible across sites
Complete Audit Trail — compliance record at any point
For permit governance
IGL's permit to work process now runs on a fully digital platform, with every permit created, approved and closed through structured workflows with complete audit trail coverage. Approval chains that previously involved manual handoffs and paper sign-offs now move through automated digital routing with real-time notifications to each approver.
For safety and compliance
Safety checklists and hazard identification are captured digitally at the permit creation stage rather than on paper at the site. Compliance validation checks flag issues before permits reach final approval. Safety managers and supervisors have real-time visibility into all active permits across sites, with a complete compliance record that is audit-ready at any point.
Enterprise security & compliance
Built for secure, compliant energy operations.
Oil and gas and energy utility platforms manage operationally sensitive data across field operations, safety records, financial transactions, customer information and regulatory workflows. Every system that handles this data carries an obligation to protect it throughout its lifecycle and to maintain the audit-ready records that regulators and enterprise governance teams require.
For Indraprastha Gas Limited, Triazine Software designed security and compliance as part of the platform architecture from the start, not configured after delivery. The solution follows industry best practices for operational data protection while supporting regulatory requirements across different deployment geographies.
Role-Based Access Control
Ensures field teams, supervisors, finance teams and administrators only access data and workflows relevant to their role.
Audit Trails
Maintains complete activity logs across all platform transactions to support regulatory audits, compliance reviews and governance requirements.
Data Encryption
Protects operational and financial data during transmission and storage using industry-standard encryption.
Secure Authentication
Strong user authentication safeguards access to operational systems and sensitive workflows.
Workflow Governance
Structured multi-level approval workflows with complete traceability across safety, financial and operational processes.
Scalable Security Architecture
Designed to support enterprise deployments across multiple sites, facilities and geographies.
Compliance-ready foundation
The platform architecture is designed to support leading operational data security and regulatory compliance standards, depending on deployment geography and customer requirements.
- IOGP — Operational safety & data governance for oil and gas in international deployments
- PNGRB — CGD regulatory requirements for operators in the Indian market
- ISO 9001:2015 — Quality management standards across all delivery processes
- CMMI L3 — Enterprise delivery practices for disciplined development, QA and governance
Rather than treating compliance as a checklist, Triazine incorporated EHS governance and audit trail requirements into the IGL Safety Work Permit architecture from the start. The platform supports PNGRB safety compliance requirements for CGD operators and is aligned with IOGP permit to work standards for international deployments. The same platform capability is available through PrimeEHSTM, Triazine Software's enterprise EHS product, for organisations looking for a configurable safety platform rather than a bespoke build.
Beyond go-live
Part of IGL's broader digital operations infrastructure.
The Safety Work Permit platform is part of Triazine Software's multi-year partnership with IGL, operating alongside IGL Connect and the Meter Reading platform as part of IGL's broader digital operations infrastructure. Triazine Software continues to support and evolve the platform as IGL's operational requirements develop.
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Discovery
Mapping the permit cycle, approval governance and safety-critical requirements
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Development
Creation, approval, validation, QR access and audit built on one system, web and mobile
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Deployment
Live across IGL's operational sites in Delhi and NCR
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Support
Operating alongside IGL Connect and IGL Meter Reading
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Partnership
Evolving as IGL's operational requirements develop
Let's build your next enterprise platform
From permit to work and EHS governance to field safety workflows — with PrimeEHSTM, approved by the right people, validated before sign-off and audit-ready at any point.
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